Safety Recalls

At Infantino, we aim to provide you with great product and customer service. We care about you and your experience with our products.

Please review the following information affecting the Infantino Support Ergonomic Cotton Carrier.

ITEM AFFECTED:
Only items with Model Number 200-125. 

This Model Number was only sold in the following countries –  UK, Romania, Czech Republic, Sweden, Hungary, Serbia, Switzerland, Spain, Italy.

  • The materials used in this product may contain the flame retardant chemicals TCEP & TCPP, which may exceed European Standards and be harmful to children due to their carcinogenic properties. 
  • The recalled product can be identified by locating the following Model Number: Model 200-125 UPC 773554001259 (This information can be found on the white sewn on warning label along the inner waist band).
  • If you have the affected product, please continue with the recall process to receive a free gift card and free shipping instructions.

View Recall Poster EnglishEspañol | România | Češtině | Bosanski | Svensk | Magyar | Italiano | Deutsche | Danske

We would like to provide you with a refund. Please email us or call us with your contact information, including your name, address and phone number.  In the subject box of the email, please reference the Support Carrier Recall.  You can also mail this information to:  Infantino, 4920 Carroll Canyon Road - Suite 200, San Diego, CA 92121 USA.

Upon receipt of your contact information, we will send you a returns package including instructions on how to cut off a section of the product and return it to Infantino.  Upon return of your product, a refund will be sent to you as quickly as possible.

If you have any further questions you may call Infantino at 1(888) 808 3111, Mon-Fri 8:00am 4:00pm PST, or email us at recall@infantino.com.