The Customer Service department is here to answer any questions you may have as a consumer or retailer. We care about you and your baby’s experience with each and every one of our products. Please take a look at our Frequently Asked Questions , if you need further assistance contact us at customersupport@infantino.com or call our consumer line toll free 1.800.365.8182, Mon – Fri 8 am – 4 pm PST.